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Voice Agent Creation

AlloMia’s voice agent creation system allows you to build intelligent voice assistants tailored to your healthcare organization’s specific needs.

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Key Capabilities:

  • Agent Templates - Start with pre-configured templates designed for common healthcare scenarios such as appointment scheduling, patient intake, prescription renewals, and general inquiries.
  • Customization Options - Personalize every aspect of your voice agent, including voice characteristics, conversation style, knowledge base access, and handling protocols.
  • Multi-Agent Management - Create multiple specialized agents for different departments or functions, each with their own configuration but centrally managed within your AlloMia dashboard.
The voice agent creation interface guides you through a step-by-step process to ensure your agents are properly configured before deployment. Advanced users can also access JSON-based configuration for more detailed customization.

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Knowledge Base Setup

The knowledge base is your voice agent’s source of information, enabling it to provide accurate, consistent responses to caller inquiries.

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Key Capabilities:

  • Multiple Input Methods - Add information via direct text entry or document uploads (PDF, Word, text).
  • Natural Language Processing - AlloMia automatically processes your knowledge base to understand concepts and relationships, not just keywords, allowing agents to answer questions even when callers use different terminology.
Your knowledge base is the foundation of your voice agents’ intelligence. We recommend starting with your most frequently asked questions and gradually expanding as you identify knowledge gaps through call analytics.

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Phone Number Management

AlloMia’s phone number management system provides flexible options for integrating voice agents with your existing phone infrastructure or establishing new lines.

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Key Capabilities:

  • Number Acquisition - Obtain new local or toll-free numbers directly through the AlloMia platform, available across multiple countries and regions with instant provisioning.
  • Existing Number Integration - Connect your voice agents to your current phone numbers through call forwarding, SIP trunking, or by importing your existing number.
  • Call Routing Rules - Assign agents to phone numbers and configure basic routing based on call type (e.g., inbound, outbound).
Phone number management in AlloMia is designed to be flexible, allowing you to start small and scale up as your voice AI implementation grows. All plans include unlimited phone numbers, so you can create dedicated lines for different departments or purposes without additional costs.

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Call Logs and Analytics

AlloMia provides comprehensive call tracking to help you understand caller interactions and review individual conversations.

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Key Capabilities:

  • Call History - Access logs of calls handled by your voice agents, including timestamps, duration, caller information (where permitted), and conversation outcomes.
  • Call Transcripts & Recordings - Review full text transcriptions and listen to audio recordings of conversations through the call details view.
The call logs interface allows you to filter calls by date, agent, call type, and duration to easily find specific interactions.

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Custom API Actions (Tools)

AlloMia’s tools allow your voice agents to interact with external systems by making configured API calls (webhooks).

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Key Capabilities:

  • Custom API Configuration - Define HTTP requests (GET, POST, PUT, DELETE, PATCH) with custom URLs, headers, request bodies, and variables that your voice agent can trigger during a call.
  • Agent Integration - Assign specific tools to your voice agents, enabling them to execute these API calls based on conversation logic.
This powerful feature allows you to build integrations for various tasks, such as:
  • Looking up information in external databases.
  • Posting data collected during a call to your CRM or EHR.
  • Triggering workflows in other backend systems.
  • Connecting to scheduling systems via their APIs.
  • Integrating with communication platforms for SMS or email notifications.
The flexibility of Custom API Actions enables you to extend your voice agent’s capabilities significantly by connecting it to virtually any system with an accessible API.