Accessing the Deletion Option
The option to delete an organization is typically found within the Organization Settings page, often in a dedicated ‘Danger Zone’ or ‘Delete Organization’ section:- Ensure the correct organization is selected in the sidebar dropdown.
- Navigate to Organization > Settings in the sidebar.
- Scroll down to find the section related to deleting the organization.
Understanding the Consequences
Before proceeding, it is crucial to understand what happens when you delete an organization:- Permanent Data Loss: All data associated with the organization will be permanently deleted, including voice agents, knowledge bases, call logs, member associations, settings, phone numbers, and any other related information.
- Irreversible Action: This action cannot be undone. Once deleted, the organization and its data cannot be recovered.
- Member Access Revoked: All members will immediately lose access to the deleted organization.
- Subscription Impact: If the organization has an active subscription, deletion might have implications for billing. Check subscription terms or contact support if unsure.
Confirmation Process
To prevent accidental deletion, a confirmation step is required:- You will likely need to type a specific confirmation phrase (e.g., “DELETE”) into an input field.
- This phrase must match exactly what is requested.
- Read any warning messages carefully.
- Once the confirmation phrase is entered correctly, the ‘Delete’ button will become active.
Finalizing Deletion
After entering the confirmation phrase:- Click the final ‘Delete’ button (often styled distinctively, e.g., in red).
- The system will perform the deletion process.
- You will likely be redirected away from the deleted organization’s pages, possibly to a default organization or a selection screen.
- A confirmation message will indicate the deletion was successful.