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The voice you select for your AI agent significantly impacts how callers perceive your organization. This guide will help you understand the available options and choose the voice that best represents your brand.

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Language and Voice Selection

Communicating in the patient’s preferred language and with an appropriate voice is essential:
  • Primary Language: Configure your agent to speak English, French, or select Multilingual to allow the agent to automatically detect the caller’s language (English or French) at the start of the call.
  • Voice Selection: Once the language is chosen, a list of available voices for that language will appear. Each voice (e.g., ‘Adam’, ‘Rachel’) has a unique style. Listen to examples if available and choose the voice that best matches the desired tone for your agent.
The language selection filters the available voices to ensure compatibility.

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Testing Your Voice Selection

Before deploying your agent, it’s crucial to test the selected voice:
  • Speak with Agent Feature: Use this tool in the configuration interface (‘Voice Agent’ tab) to interact directly with your agent. This allows you to hear the voice in a conversational context.
  • Listen to Samples: If samples are provided during selection, listen carefully.
  • Internal Testing: Ask team members to interact with the agent (via the Speak with Agent feature or by calling if a number is set up) to evaluate the voice’s clarity and naturalness.
Thorough testing ensures the chosen voice is effective and easy to understand.

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Best Practices for Voice Selection

Keep these recommendations in mind:
  • Align the voice with your brand identity (e.g., professional, warm, efficient).
  • Choose a voice that is clear and easy to understand, especially when communicating important health information.
  • Consider the preferences of your target audience.
  • Use the Speak with Agent feature to evaluate the voice in realistic scenarios.
  • When in doubt, prioritize clarity and professionalism.

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Conclusion

The right voice enhances the caller experience and reinforces your brand. Use the available language and voice options to select a voice that best represents your organization and communicates effectively. Remember to use the Speak with Agent feature for direct testing before deployment.