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Overview

This guide addresses how outbound calling behavior, such as setting Caller ID, relates to the phone numbers managed within AlloMia.

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Outbound Calls Originate from Agents

In the AlloMia platform, outbound calls (e.g., appointment reminders, follow-up calls initiated by the AI) are typically triggered and managed by a Voice Agent based on its programming and enabled tools or actions.

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Caller ID Configuration

The specific phone number displayed as the Caller ID when an agent makes an outbound call is usually configured within the Voice Agent’s settings, not directly on the main ‘Phone Numbers’ management page. When configuring your Voice Agent, you will likely find options to specify which of your purchased or imported AlloMia phone numbers should be used for its outbound calls. This ensures recipients see a familiar and relevant number.

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Scope of the ‘Phone Numbers’ Section

The Phone Numbers section in the application primarily focuses on the lifecycle of the numbers themselves:
  • Acquiring new numbers (Purchasing)
  • Linking existing numbers (Importing)
  • Organizing numbers (Labeling)
  • Directing inbound calls (Assigning to agents)
  • Removing numbers from your inventory (Releasing)
Configurations specific to how an agent uses a number for outbound tasks are generally handled within that agent’s dedicated configuration area.

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Conclusion

To configure which number your Voice Agent uses for outbound calls, please refer to the specific settings and configuration options available for your Voice Agents.