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Sometimes, your voice agent might need to transfer a call to a human. AlloMia allows you to set up basic call forwarding to a designated phone number when necessary. This guide explains how to configure this forwarding feature and provides context on how it works.

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Configuring Basic Call Forwarding

You can manage call forwarding in the ‘Calls’ tab of your voice agent settings:
  • Enable/Disable Call Forwarding: Use the toggle switch to turn call forwarding on or off.
  • Forwarding Number: Enter the complete phone number where calls should be forwarded. Choose a number that is reliably answered during business hours, such as a main reception line or a dedicated team number, to ensure callers connect with someone who can help.
How Transfers are Triggered: While the specific conditions that trigger a call transfer are pre-set and not customizable in the UI, transfers generally occur when:
  • The voice agent cannot understand or fulfill the caller’s request after a few attempts.
  • The caller explicitly asks to speak to a human (e.g., ‘speak to an agent’, ‘transfer me’).
  • The system detects potential urgency or a situation better handled by a person.
Understanding these general triggers helps anticipate when calls might be forwarded to the number you provide.

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Conclusion

Setting up basic call forwarding provides a fallback for situations requiring human intervention. By enabling the feature and providing a reliable forwarding number, you ensure calls can be directed to a staff member when the agent reaches its limits or identifies a need for human assistance.