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Overview

Voicemail functionality in AlloMia is currently handled automatically by the system without explicit configuration options in the UI. This guide explains how calls are managed when they can’t be immediately processed by the voice agent, and what you can do with the existing call management settings to influence call handling.

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How Voicemail Works in AlloMia

AlloMia includes built-in voicemail functionality that operates automatically:
  • Automatic Call Handling: When calls cannot be processed by the voice agent (e.g., due to capacity limits or system unavailability), the system automatically routes them to a standard voicemail.
  • Standard Greeting: The system uses a pre-configured voicemail greeting that includes your organization’s name (as specified in your account settings).
  • Message Storage: Voicemail messages are automatically recorded, stored, and made accessible through your AlloMia dashboard for later review.
While direct customization of voicemail settings is not currently available in the UI, the system ensures callers can leave messages when live interaction isn’t possible.

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Managing Call Handling with Existing Settings

You can influence how calls are managed through the available Call Management settings in the ‘Calls’ tab:
  • Call Forwarding: If enabled with a valid forwarding number, calls will be routed to that number instead of voicemail in many situations. This provides an alternative to voicemail when human intervention is preferred.
  • Call Recording: When enabled, this setting ensures all calls (including those that might become voicemail interactions) are recorded for later review. This helps maintain a complete record of all caller interactions.
By configuring these settings appropriately, you can establish whether callers are more likely to reach a human backup (via forwarding) or leave a message (via the default voicemail system) when the AI agent cannot complete their request.

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Conclusion

While AlloMia does not currently offer explicit voicemail configuration options in the UI, the system includes automatic voicemail functionality to ensure callers can always leave messages when needed. By properly setting up call forwarding and recording settings, you can influence how calls are handled when live interaction with the voice agent isn’t possible. Future updates may include more direct voicemail customization options.