Skip to main content

​
Overview

This guide explains how inbound calls to your AlloMia phone numbers are initially routed.

​
Default Routing via Agent Assignment

The primary mechanism for handling inbound calls within the current AlloMia interface is through Voice Agent Assignment. When you assign a phone number to a specific Voice Agent (as detailed in the Assigning Numbers to Voice Agents guide), all incoming calls to that number are automatically directed to the assigned agent. The agent then processes the call based on its own internal configuration, including its personality prompt, knowledge base connections, and enabled tools.

​
Advanced Routing and Configuration

Currently, the Phone Numbers section of the AlloMia application does not provide specific UI controls for advanced inbound call handling features such as:
  • Complex routing rules (e.g., time-of-day routing, IVR menus before agent connection)
  • Setting limits on concurrent calls per number
  • Configuring call queues or wait treatments
These types of advanced call flow configurations, if available, are typically managed within the settings and logic defined for the assigned Voice Agent itself, or potentially at a higher platform level depending on your subscription and features. Please refer to the documentation related to Voice Agent configuration for details on how the agent manages the call once it receives it.